a week ago, after I uploaded a mod-file to all regions, this message started appearing everytime I attempted to open the editor:
"You must log in to Battle.net to authenticate your StarCraft 2 account before using the editor. Would you like to do so now? Yes / No"
When I click yes and log in with my email and password, this message appears:
"Failed to log into Battle.net as [my email address]. Your account from the Southeast Asia region has migrated to the Americas region! Set your region to Americas before logging in."
When I close the window, this message appears:
"Unable to authenticate your StarCraft 2 account. Please contact Blizzard customer service if you are having difficulty with your account."
No matter what region I log into, I can not open the editor at all anymore. :(
So I contacted Blizzard customer service and I have been chatting with 4 different Game Masters during a week, and all of them have been giving me different suggestions of how to fix it, but nothing has worked.
The last one I spoke with now said that there is nothing more they can do to make the editor work for my account again.
Therefore I ask here instead, in case someone has experienced something similar - Any ideas how to get the editor to work again?
I am even considering buying a new version of LoTV and open a new battle.net account, since my absolute biggest hobby is to build maps and mods in the editor. I even asked the most recent Game Master about that - buy a new version of LoTV and open a new battle.net account, and the person replied that it won't work... which seems very strange..?
The strange thing is that I can log in and play SC2 on any region, but I can not open the editor at all... The error messages above appear...
yep I have launched the editor both from the Blizzard App on the desktop, where I can select region and game, and from the desktop itself.. but with no luck : /
I have an authenticator on my account, but I've never had trouble with the editor. It'll ask me account and password, then the randomly generated authenticator number.
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Hello,
a week ago, after I uploaded a mod-file to all regions, this message started appearing everytime I attempted to open the editor:
"You must log in to Battle.net to authenticate your StarCraft 2 account before using the editor. Would you like to do so now? Yes / No"
When I click yes and log in with my email and password, this message appears:
"Failed to log into Battle.net as [my email address]. Your account from the Southeast Asia region has migrated to the Americas region! Set your region to Americas before logging in."
When I close the window, this message appears:
"Unable to authenticate your StarCraft 2 account. Please contact Blizzard customer service if you are having difficulty with your account."
No matter what region I log into, I can not open the editor at all anymore. :(
So I contacted Blizzard customer service and I have been chatting with 4 different Game Masters during a week, and all of them have been giving me different suggestions of how to fix it, but nothing has worked.
The last one I spoke with now said that there is nothing more they can do to make the editor work for my account again.
Therefore I ask here instead, in case someone has experienced something similar - Any ideas how to get the editor to work again?
I am even considering buying a new version of LoTV and open a new battle.net account, since my absolute biggest hobby is to build maps and mods in the editor. I even asked the most recent Game Master about that - buy a new version of LoTV and open a new battle.net account, and the person replied that it won't work... which seems very strange..?
The strange thing is that I can log in and play SC2 on any region, but I can not open the editor at all... The error messages above appear...
Just curious if you've tried launching the editor from the game as opposed to your desktop.
Thanks for your reply,
yep I have launched the editor both from the Blizzard App on the desktop, where I can select region and game, and from the desktop itself.. but with no luck : /
I wonder if it has anything to do with authenticators like this: https://us.battle.net/support/en/article/24520
I have an authenticator on my account, but I've never had trouble with the editor. It'll ask me account and password, then the randomly generated authenticator number.